Service Announcements

V7 takes service to the customer

V7 Customer Care
V7 is committed to offering quality products and services.  Even high quality products can encounter issues and V7 wants to ensure that you are fully satisfied with your purchase.  In the event that a product encounters a problem, the V7 technical support team will make service and support easy. 

Please contact Technical Support first
It is important to remember that the fastest and easiest way to take care of a concern with your V7 product is to contact technical support.  Since the personnel at the call center know V7 products in detail, this is the fastest and most secure way to detect the error, helping  to avoid delays. Call center agents can also provide further information about maintenance and operation of the product. 

Service and Repair
Most issues are easily handled over the phone or by e-mail.  However, if the call center is unable to resolve your problem over the phone, they will coordinate service by issuing a return or repair material authorization (RMA).  Service repair fulfillment methods depend on the product.  The call center agent will instruct you how to package the defective unit and send it to the designated service center for repair.