Customer Service

 

At V7 we’re committed to delivering high quality products; however even high quality products can sometimes encounter issues. We want to ensure that you are completely satisfied with your product purchase, so if you encounter a problem, our technical support team makes service and support easy.

Technical Support

Our tech support team is here to help. Our staff of product experts can help to troubleshoot issues or provide instructions if the product needs to be returned.

For fastest response – send us an email:
techsupport@v7-world.com

We're also available Monday through Friday from 9a to 8p EST at 1.800.289.9686

Service and Repair

Most issues are easily handled over the phone or by e-mail. However, if the call center is unable to resolve your problem over the phone, they will coordinate service by issuing a return or repair material authorization (RMA). Service and repair differ from product to product– the call center agent will instruct you how to package the defective unit and send it to the designated service center for repair.