The following warranty terms apply to
V7 products:
LC displays
All current V7 LC displays are covered by a 3-year On-Site Service.
CRT monitors
All V7 CRT monitors are covered by a three-year Pick-Up & Swap Service.
Plasma
All plasma devices are covered by a 24-month Pick-Up Service.
Projectors
V7 projectors are delivered with a three-year Pick Up-Service.
LCD-TVs
V7 LCD-TVs are covered by a 24-month Pick-Up Service.
V7 Terms of Warranty
V7 monitors and LCDs have a 36-month On-Site Service, Pick-Up/Pick-Up & Swap Service or Send-In Service. LCD-TVs have a 24-month Pick-Up Service and TV boxes a 24-month Send-In Service.
1. Scope of guarantee
The guarantee commences on the date of purchase at the qualified dealership. It covers the device and all the device's individual parts. The guarantee only covers V7 products where the buyer's attention was expressly drawn to a 36-month guarantee with On-Site Service, Pick-Up & Swap Service or a 24-month Pick-Up Service or Send-In Service at the time of sale.
Defective accessories such as power supplies, remote-control units etc. are not covered by an On-Site Service. Malfunctioning power supplies must be sent directly to our service provider. A new power supply will be dispatched immediately on receipt.
2. Types of guarantee
a.) On-Site Service
The On-Site Service encompasses, under the terms of Ingram Micro, the collection of the defective monitor with the registered serial number followed by the dispatching of another repaired and refurbished device with the same, or better, technical specifications to the buyer.
b.) Pick-Up Service
The Pick-Up Service encompasses the defective LTV being picked up from the customer and repaired in service. The same device is returned to the customer after it has been repaired. Exchanges or repairs do not result in an extension of the guarantee period. Further claims to compensation, especially – but not limited to – cancellation of sale, reduction of purchase price or damages, are excluded. The guarantee is rendered null and void if the device is resold by a dealership which is not authorised by V7. This guarantee is only valid for the initial buyer of the device from a qualified dealership and is not transferable.
c.) Pick-Up & Swap Service
The Pick Up & Swap Service is valid for all CRT models. This service encompasses the collection of the device from the customer, its dispatch to the V7 service provider and the subsequent inspection of the device. If a malfunction is identified and the device is in an optically immaculate state, a refurbished device will be dispatched to the customer immediately. If a malfunction cannot be identified in the submitted device, it will be returned to the customer immediately for a fee of EUR 30.00.
d.) Send-In Service
The Send-In Service encompasses the defective device being sent to the V7 service provider at the customer's expense. As soon as the device has been repaired, it is returned free of charge to the customer.
All guarantee performance requires the presentation of the original of the initial buyer's purchase receipt, including the product's serial number, as proof of purchase. If such a presentation is not possible, V7 provides the direct (initial) buyer an additional 3 (three) months to the specified guarantee period, commencing on the date of delivery by V7.
3. Expiration and required documents
Contact details for all V7 products (please see exceptions below):
Phone:
Germany - 0700 555 333 11
Austria, Netherlands - +49 (0)700 555 333 11
France, Belgium - +49 (0)700 555 333 14
UK - 00800 555 333 12
Switzerland - 0848 333 000
Italy - 0125 629 377
Spanien – LCDs: 902 902 226 / LTVs: 902 014 909
Portugal - 800 834 196
Hungary - 061 814 80 80
Denmark - +45 36 98 97 90
Finland - +358 0985659200
Sweden - +46 031 799 9997
Norway - +47 21 50 27 20
Fax: +49 700 555 333 10
Email: callcenter@rts-services.de
Contact details for following V7 LTV models:
LTV17D, LTV20, LTV26C, LTV26D, LTV27B, LTV30, LTV32D
Telefon: +49 / (0)1805 / 598734
Fax-Nr.: +49 (0)2924 877 310
Email: rma@nesh-it.com
Web: http://v7-rma.nesh-it.com/
The following information is needed for the service:
• Serial number
• Precise product description (product model/article description)
• Reference, invoice or delivery-note number
• Precise fault description
The end-customer is provided with a complaint number after the details have been checked. The service agrees on a date on which to collect the monitor, whereby a precise time of day does not necessarily have to be specified. Should the customer be unreachable on the agreed date, the claim is forfeited and the customer may have to bear the costs for the repair and transport himself/herself at the time of the next call. Missing documents and missing details lead to delays and any ensuing costs may have to be billed.
4. The guarantee does not cover the following causes of damage:
a.) Negligence, incorrect usage or misuse including, but not limited to, incorrect mechanical or electrical use or usage which does not comply with the prescribed operating conditions.
b.) Setting, repair or modifications carried out by personnel not authorised by Ingram Micro.
c.) Unsuitable environmental conditions, excessive or inadequate heating or air conditioning, mains failures, mains power surges or other irregularities, interference fields.
d.) Damage caused by failure to observe the operating instructions e.g. connection to incorrect mains voltage or electricity type, and damage caused by negligent handling or misuse.
e.) Accidents or events attributable to acts of God including, but not limited to, earthquakes, fire, flooding, water, storm and lightning.
f.) If the serial number is illegible or has been removed.
g.) If the device has traces of heavy usage, its casing has been damaged or the screen is scratched. In these cases, only a repair of the device will be carried out, for which the customer bears the cost.
5. Costs
The buyer bears all the costs of Ingram Micro or Ingram Micro's contractual partners if the guarantee claim is not recognised pursuant to Section 3 or if a defect which was stated when the complaint was lodged cannot be established.
6. Performance
Ingram Micro's performance in the framework of this guarantee is limited to replacing the defective device with a repaired device with refurbished casing and box, but excluding accessories. If, contrary to the instructions from the hotline, accessories are sent in, the customer will not be returned any accessories or reimbursed therefor. The scope of the refurbishment of a defective device is decided at the discretion of the Ingram Micro service partner. Legal claims cannot be asserted vis-à-vis Ingram Micro for the scope of refurbishment of a replacement device, bar for the functionality and technical specification of the replacement device.
7. Statutory rights
This guarantee does not affect the buyer's statutory rights. Within the statutory guidelines, Ingram Micro however herewith rules out any liability for compensation for ordinary damages, consequential damages, costs caused by contractual fulfilment or indirect damage or losses.
8. Scope of validity
The guarantee can only be fulfilled in the country in which the monitors were originally sold.
9. Transport
For reasons of transport liability, we request you to take note of the following: please only send in devices in the original packaging and matching polystyrene inserts, or in the original or membrane packaging which you have received from us. Neither V7 nor our service provider nor the shipping agent will assume liability for transport damage caused to products sent without the original packaging.
To avoid such problems, please note the following: if you no longer have the original packaging at your disposal, we can send you packaging by way of payment on delivery.
10. Scope of validity
No guarantee is provided for consequential damage or costs ensuing from a defective device or installed software (driver). A functional guarantee for the software delivered by V7 Displays cannot be provided.
11. Guarantee agreement
Should any point or points of this guarantee agreement be invalid, this shall in no way affect the validity of the remaining points.
Subject to changes and errors.
Valid from 1 August 2003
Cost-free disposal of V7 packaging and devices
Any customer may (at his/her own expense) send in, or bring back, V7 packaging and equipment to the addresses stated below. In this case, the items concerned should be clearly marked with "Verpackungsrücksendung" [returned packaging] or "Geräte-Entsorgung" [Equipment disposal] respectively. Please note, however, that the handling of guarantees is simpler if the original packaging is available.
Return addresses:
Great Britain:
RepairTechLimited
Unit 4B Westfield Road
CV47 0JH Southam Warckshire
Germany:
RTS GmbH
Preysingstrasse 66
D-85283 Wolnzach
Gigler GmbH
Gollingkreuter Weg 13
D-86529 Schrobenhausen
R-Plus Recycling GmbH
Waldstr. 130
D-67363 Lustadt
Fischer & Schobert Recycling GmbH
An der Holtemme 7
D-38855 Reddeber
Switzerland:
STEAM Computer GmbH
Lindenheimweg 1
CH-6032 Emmen